1. Use of Our Website

By using our website, you agree to use it only for lawful purposes and in a way that does not violate these Terms or any applicable laws.

You agree not to use our website to:

• Engage in fraudulent or unlawful activity
• Interfere with the security or operation of the website
• Attempt to gain unauthorized access to any part of the website
• Upload or transmit harmful code, viruses, or malicious software
• Copy, reproduce, or misuse our content, branding, or product information

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe these Terms have been violated.

2. Online Store Terms

By placing an order through our website, you confirm that the information you provide is accurate, current, and complete.

You agree to provide accurate billing, shipping, contact, and payment information so we can process and fulfill your order. Ecolibra is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

You may not use our products or website for any illegal or unauthorized purpose.

3. Product Information

We make every effort to describe and display our products as accurately as possible, including product names, sizes, ingredients, packaging, colors, textures, and images.

However, we do not guarantee that product images, colors, packaging, or textures will appear exactly the same on every screen or device. Product packaging, labels, ingredients, availability, and pricing may be updated or changed at any time without notice.

We reserve the right to limit product quantities, discontinue products, or change product descriptions at our discretion.

4. Cosmetic Product Disclaimer

Ecolibra products are cosmetic skincare products. They are not intended to diagnose, treat, cure, or prevent any disease, medical condition, or skin disorder.

Any information provided on our website, product pages, packaging, emails, or marketing materials is for general informational purposes only and should not be considered medical advice.

If you have a skin condition, allergies, highly sensitive skin, or concerns about using a product, please consult a qualified healthcare professional before use.

Individual results may vary.

5. Allergies, Sensitivities & Patch Testing

Customers are responsible for reviewing all product ingredients before purchase and use.

Although our formulas are thoughtfully made with skin-supportive ingredients, individual sensitivities and allergic reactions can occur. We recommend patch testing any new skincare product before full use.

To patch test, apply a small amount of product to a discreet area of skin and wait 24 hours before regular use. Discontinue use if irritation, redness, itching, discomfort, or any adverse reaction occurs.

Ecolibra is not responsible for allergic reactions, sensitivities, misuse, or reactions caused by ingredients listed on the product label or website.

6. Fragrance & Essential Oils

Some Ecolibra products may be fragrance-free, while others may contain essential oils or natural aromatic ingredients. Please review the product page and ingredient list before purchasing.

If you are sensitive to fragrance, essential oils, or aromatic ingredients, we recommend choosing fragrance-free options when available.

7. Orders & Payment

When you place an order, you may receive an order confirmation email. This confirmation means we have received your order, but it does not guarantee acceptance or fulfillment.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

• Suspected fraud
• Incorrect pricing
• Product availability
• Errors in product information
• Incorrect billing or shipping details
• Violation of these Terms

All prices are listed in U.S. dollars unless otherwise stated. Payment must be received before an order is processed and shipped.

8. Shipping

Shipping options, costs, and estimated delivery times are provided at checkout.

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Delivery times may vary depending on your location, shipping carrier, weather, holidays, and other factors outside of our control.

Once an order has been transferred to the shipping carrier, Ecolibra is not responsible for carrier delays, lost packages, or delivery issues caused by incorrect shipping information.

For more details, please review our Shipping Policy.

9. Returns & Refunds

Due to the personal nature of skincare products, returns may be limited to eligible unused, unopened, and undamaged items.

Products that have been opened, used, altered, damaged after delivery, or are not in their original condition may not be eligible for return.

Return requests must be made within 7 days of delivery. Customers may be responsible for return shipping unless the return is due to an error on our part.

Refunds, if approved, will be issued to the original payment method after the returned item has been received and inspected.

For full details, please review our Returns Policy.

10. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 Days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the product, packaging, and shipping box, if applicable

We will review the issue and work with you toward an appropriate resolution.

11. Cancellations & Order Changes

If you need to cancel or change an order, please contact us as soon as possible.

We will do our best to help, but once an order has been processed, packed, or shipped, we may not be able to cancel or make changes.

Ecolibra reserves the right to cancel any order at our discretion, including orders affected by inventory issues, pricing errors, suspected fraud, or website errors.

12. Pricing, Promotions & Discounts

We reserve the right to change product prices, discounts, promotions, and offers at any time without notice.

Promotional codes and discounts may be subject to additional terms, expiration dates, product exclusions, or order minimums.

We reserve the right to cancel, refuse, or adjust orders affected by pricing errors, promotional errors, or technical issues.

13. Product Availability

Product availability is not guaranteed. Some products may be available in limited quantities or discontinued without notice.

If a product becomes unavailable after your order is placed, we may contact you with options, such as waiting for restock, replacing the item, or canceling and refunding the unavailable item.

14. Reviews, Testimonials & User Content

If you submit a review, comment, photo, message, testimonial, or other content to Ecolibra, you grant us permission to use, reproduce, edit, publish, and display that content for website, marketing, promotional, and business purposes.

You agree that any content you submit will not be false, misleading, unlawful, offensive, or infringe on the rights of others.

Reviews and testimonials reflect individual experiences and may not represent typical results.

15. Intellectual Property

All content on our website, including text, product names, images, graphics, logos, branding, packaging design, icons, layouts, and other materials, is owned by or licensed to Ecolibra.

You may not copy, reproduce, distribute, modify, sell, or use any Ecolibra content without our written permission.

Unauthorized use of our branding, product images, website content, or intellectual property is prohibited.

16. Third-Party Services & Links

Our website may use third-party services, including but not limited to payment processors, shipping providers, website platforms, analytics tools, email marketing services, and embedded links.

We are not responsible for the content, privacy practices, terms, policies, or actions of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

17. Website Errors & Accuracy

We try to keep our website accurate and up to date, but errors may occur.

We do not guarantee that all product descriptions, prices, images, availability, promotions, shipping details, or other website content will always be accurate, complete, or current.

We reserve the right to correct errors, update information, cancel orders, or change content at any time without prior notice.

18. Disclaimer of Warranties

Our website, products, and services are provided on an “as available” and “as is” basis.

To the fullest extent permitted by law, Ecolibra makes no warranties or representations, express or implied, regarding the operation of our website, the information provided, or the suitability of our products for any particular purpose.

We do not guarantee that our website will be uninterrupted, secure, error-free, or free from harmful components.

19. Limitation of Liability

To the fullest extent permitted by law, Ecolibra shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

This includes, but is not limited to, damages related to product use, website errors, order delays, shipping issues, allergic reactions, sensitivities, or third-party services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

20. Indemnification

You agree to indemnify and hold harmless Ecolibra from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your misuse of our website or products
• Your violation of these Terms
• Your violation of any law or third-party rights
• Any content or information you submit to us

21. Termination

We reserve the right to suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or engaged in unlawful, harmful, or fraudulent activity.

22. Governing Law

These Terms of Service are governed by the laws of the State of Connecticut, United States, without regard to conflict of law principles.

23. Changes to These Terms

We may update or revise these Terms of Service from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms.

24. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: support@ecolibraskin.com
Location: Manchester, Connecticut, United States