Frequently
Asked Questions

Helpful answers about our products, shipping, returns, and more

Product Questions

Are your products suitable for sensitive skin?

Yes. Our formulas are thoughtfully made with gentle, skin-supportive ingredients and are designed for all skin types, including dry and sensitive skin.

However, if scented variants are not suitable for your skin, we recommend choosing the fragrance-free option for Body Butter and other products. Even in our scented variants, we use organic essential oils that are generally well tolerated by most skin types and are carefully limited for a gentle experience.

All products are fragrance-free unless otherwise stated.

Ecolibra products are not intended to diagnose, treat, cure, or prevent any chronic skin condition.

However, we believe nature provides powerful ingredients that can help support healthy skin, and those are the kinds of ingredients we choose for our products. When skin is cared for with gentle, purposeful ingredients, we believe the body can do remarkable things — including helping the skin build its natural resilience over time.

With that said, our products are intended to support skin and its ability to function, NOT replace it, which is what many products attempt to do.

If you have a medical skin condition, we recommend speaking with a qualified healthcare professional before starting any new skincare product.

We do not make claims that our products will fix, treat, cure, or prevent any skin condition. Every person’s skin is different, and results can vary depending on your skin type, routine, consistency, and individual needs.

While some Ecolibra products may provide immediate comfort, they are not intended to act as an overnight cure. If the skin is compromised, healing can take time, and no product can fix any skin issue overnight.

We recommend giving your skin up to 8 weeks to adjust when introducing a new product into your routine before judging the product’s performance.

If irritation, discomfort, or an unwanted reaction occurs, discontinue use.

Our Body Butter and Face Cream is ideal for daily moisture, while our Barrier Balm is best for very dry, rough, or compromised areas that need extra protection.

Be sure to keep an eye out for our Calm Series, which is more tailored to irritation-prone skin, including skin experiencing eczema, TSW recovery, and other chronic skin concerns.

Body Butter is a whipped, everyday moisturizer designed to nourish and soften larger areas of the skin. Barrier Balm is a richer, concentrated balm made to form a protective layer over dry patches, rough spots, and areas that need extra care.

Body Butter is designed for the body, but it can be used on the face. However, it is not recommended if daily comfort, lightweight hydration, and long-term facial skin appearance are your priorities.

For facial use, we recommend our Face Cream, which is lighter, more breathable, and specifically formulated for daily facial hydration and long-term facial skin support.

Our formulas are rich and nourishing, but they are designed to feel comfortable on the skin.

Face Cream is non-greasy by design because it is water-based, with rosewater as its foundation.

Body Butter is 100% anhydrous, meaning it contains no water and uses botanical butters as its foundation. Because of this, it may feel slightly greasy at first, especially for those used to lighter lotions, but it absorbs into the skin after a few minutes and leaves a soft, conditioned finish.

Barrier Balm has a heavier, more protective feel by design and is best used on dry, rough, or compromised areas that need extra care.

Because our products are natural and made without unnecessary synthetic additives, their shelf life is limited compared to many conventional skincare products.

For best freshness and performance, please follow the shelf life guidelines below:

Butters & Balms:
Use within 1 year after opening or 2 years unopened.

Creams:
Use within 6 months after opening or 9-12 months unopened.

Face Cleanser & Lotions:
Use within 9-12 months, whether opened or unopened.

Body Cleanser:
Use within 2 years, whether opened or unopened.

To help extend freshness, store products in a cool, dry place away from direct sunlight, heat, and moisture. Always use clean, dry hands when handling jar products, and discontinue use if you notice any unusual change in smell, color, or texture.

Ingredient Questions

Are your ingredients naturally derived?

Yes. Our ingredients are naturally derived, with many being plant-based. Even our water-based products, such as Face Cream, use naturally derived preservatives and emulsifiers. However, these ingredients must undergo lab processing for functional necessity, since the same stability, preservation, and performance would not be possible using only raw, unrefined ingredients.

Our water-free products, such as Body Butter and Barrier Balm, allow us to use simpler, more traditional natural ingredient bases without the need for water-phase preservation.

All our products are fragrance-free unless offered in scented variants such as Body Butter. Any scented versions are made with organic essential oils and are free from synthetic fragrance. Always check the product page or label for details.

No. Our products are made without parabens, phthalates, silicones, sulfates, dyes, or lab-sourced ingredients that are not naturally derived.

We prioritize organic ingredients where it matters most, including cold-pressed oils and essential oils, to help reduce exposure to unwanted pesticide residues and support a cleaner, more intentional approach to formulation.

For other ingredients, organic sourcing may not be listed because the ingredient is already highly refined, where pesticide exposure is very low; because stability may become a concern when organically sourced; or because the ingredient is not available in a certified organic form.

Please check each product page to verify which ingredients are organically sourced. If an ingredient is not labeled organic, it does not necessarily mean it is not organic, as not all ingredients are available or certified in organic form.

Some products may be vegan, but not all. For example, our Barrier Balm contains beeswax, so it is not vegan. Please check each product page for specific ingredient details.

While tallow has become a popular skincare ingredient, it does not align with our formulation philosophy. Its rich, highly occlusive texture may feel too heavy and may contribute to clogged pores or breakouts for some people, particularly those with oily or acne-prone skin.

At Ecolibra, we also try to practice animal-conscious, cruelty-free values because we genuinely love animals. For that reason, we choose not to formulate with animal-derived fats like tallow.

Instead, we formulate with carefully selected botanicals that allow us to create balanced, consistent products for dry and sensitive skin. Ingredients such as mango butter, rosewater, jojoba oil etc provide nourishment, softness, and moisture-barrier support without relying on animal-derived fats.

Our goal is not to follow every skincare trend, but to choose purposeful ingredients based on how they perform within each complete formula and how well they align with our brand values.

Usage Questions

How should I use the butter products?

Warm a small amount between your hands, then gently massage into skin. For best results, use after bathing or showering while skin is slightly damp.

Apply a generous amount to clean, dry facial skin with clean dry hands in the morning, evening, or whenever your skin needs lightweight hydration.

Apply a thin layer to dry, rough, or compromised areas as needed. It works best as a finishing layer to help seal in moisture and protect the skin.

Yes. Use the butter product first for moisture, then apply the balm product over very dry areas to help lock in comfort and protection.

Yes. We recommend applying a small amount to a discreet area of skin and waiting 24 hours before full use, especially if you have sensitive or reactive skin.

Packaging Questions

What makes your packaging eco-conscious?

Our jars and bottles are made with wheat straw–infused material, which helps reduce reliance on traditional plastic while giving agricultural byproducts a more useful purpose.

Our packaging is designed with environmental impact in mind, but recyclability may vary depending on your local recycling program. Please check your local recycling guidelines.

Wheat straw packaging aligns with our belief that skincare should be thoughtful inside and out. It helps reduce the use of conventional plastic while supporting a more eco-conscious approach to product design.

Shipping Questions

How long does shipping take?

Orders typically ship within 1–3 business days. Delivery times may vary depending on your location and the shipping carrier.

We currently ship within the United States.

Shipping costs are calculated at checkout based on your order and delivery location. Shipping is free for all orders over $50.

Once your order ships, you will receive a confirmation email with tracking information.

Returns & Order Questions

Do you accept returns?

Due to the personal nature of skincare products, we can only accept returns on eligible unused and unopened items within 7 days of delivery.

Please contact us within 7 days of delivery with your order number and photos of the damaged item and packaging. We’ll help make it right.

If your order has not yet shipped, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

Please contact us with your order number and a photo of the item received. We’ll review it and help resolve the issue.

At this time, we do not offer direct exchanges. Eligible items may be returned according to our return policy, and a new order can be placed separately.

Brand Questions

Are your products cruelty-free?

Yes. Ecolibra products are not tested on animals.

Our products are made in the USA, manufactured by Ecolibra LLC in small batches with carefully selected ingredients.

The name Ecolibra represents our ethos at its core, combining “eco” to evoke ecology, nature, and sustainability with “libra,” rooted in the Latin word for equilibrium and harmony. Together, they capture the idea of balance through nature for your skin.

Ecolibra is rooted in balance — thoughtful skincare made with plant-based ingredients, intentional formulations, and packaging choices that reflect care for both skin and planet

It means supporting the skin with purposeful, naturally aligned ingredients that help nourish, comfort, and protect without overcomplication. As modern skincare has become more complex and increasingly reliant on heavily synthetic ingredients, we believe there is a growing need for simpler, gentler formulations that respect the skin’s natural barrier — especially for those prone to dryness, sensitivity, and irritation. Visit our Learn page to learn more about our approach.

You can reach us through our Contact page or by emailing us at support@ecolibraskin.com. We’ll get back to you as soon as possible.

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